Cam Protect works by detecting Person events on your camera and triggering alarms and dispatching Emergency Services when needed.

You can't use Cam Protect and Wyze Home Monitoring together on one account at this time.

You can request a Monitoring Certificate from Wyze App> Monitoring Tab> Settings Icon on top right corner( Cam Protect Settings) > Certificate.

 Note: Check with your insurance agent to confirm your discount options. Discounts vary in range and in some cases can cover the cost of Cam Protect.

Only cameras with Cam Protect can use the Friendly Faces feature. After making sure your subscription is active and assigned to a camera, you can turn this on in your settings.

• In the Wyze app, tap on your camera and let the livestream load. 
• Go to your Camera Settings > Event Recording > Smart Detection. 
• Tap to toggle on Friendly Faces. 
• You must agree to the regulatory terms before being able to unlock this feature. 
• Finish setting up Friendly Faces. 

You will need to agree to regulatory terms before the camera unlocks the feature. Once the camera(s) have the Friendly Faces feature, you'll be prompted to add images to the database. Position each person so that their face is clearly in view by the camera.

We recommend being within 2 meters of the camera and directly facing the lens, though attempting various distances and face orientations will also enrich the database. The cameras will automatically start populating faces and the next step is to tag the images with the individual's name. To do this, go to Account > Friendly Faces. If any faces are captured, they will render on this screen. Selecting the image gives you the option to:

• Search through the last 14 days to locate and view face-detected events.
• Edit the image (add a new or existing name).
• Select and remove faces.

The app will continue to collect new faces and you can assign the images to new or existing names and remove ones you do not need to store. The more high-quality images captured, the more accurate the algorithm.

If a person’s face is in the frame clearly and for long enough, and that face is recognized as one stored in the account database, the AI will know who the person is.

💡 There are two ways this is reflected: via notifications and filtering on faces in the Events tab.

To filter on a face, go to the Events tab and select the filter icon. If you have Friendly Faces configured, you will be able to select a face. Tap Show Results to include any events that face was recognized in the past 14 days.

Friendly Faces are only capable of sending Push Notifications, they will not trigger Emergency Services.

Please note: Friendly Faces are not supported in the US states of Illinois and Texas and city of Portland and in the Canadian Province of Quebec.

If you have Video Verification enabled, You can choose if you want Emergency Services Dispatched or not. Currently, Video- Verification does not support disabling dispatch. 

If you have reached the 5 videos limit/hour, Noonlight will send you an SMS and Push Notification. 

If you have reached the 8 videos limit/ day, Noonlight will send a Push Notification and dispatch Emergency Services.

Cam Protect uses video verify to determine if an intrusion has occurred; by using this service, you agree to transfer the alarm event footage to the monitoring provider for context. With Cam Protect's Video Verify feature enabled, the alarm event footage is forwarded to an agent to best determine if the event is an intrusion or not and if they need to dispatch Emergency Services.

In the past, to build the AI to recognize an object on a webcam, you need to train an AI model first. Think of it as the process of teaching a kid to learn. For almost all AI object detection technology in the market, the approach is to find the patterns among millions of training materials and build a model that fits most situations. This approach comes with a disadvantage in nature - it cannot fit into every single personalized use case. With Wyze Smart Vision, Wyze users are provided with an easy-to-use system that they can build and train their own AI model for the specific use case of the Wyze Cam. For example, you can train a model to detect if the door is opened or closed.

Right now the Smart Vision project is open to test for Cam Protect users first. You’ll need an active Cam Protect license bound to the device to be able to test.