Wyze Palm Lock

Installing your Wyze Palm Lock is just like any other super-smart lock; you remove your existing lock, put your new lock in place, then set it up in the Wyze app.

To install Wyze Palm Lock:

1. In the Wyze app, tap Home, then tap the plus sign + in the top right hand corner.
2. On the Add screen, tap Device.
3. Tap Home > Wyze Palm Lock.
4. Verify that you have the necessary tools to install Wyze Palm Lock. Tap Next to begin the in-app installation instructions.If you've already installed your Wyze Palm Lock, tap Skip to begin the setup process.
5. Remove the existing lock and deadbolt - including the bolt and strike plate. Tap Next.
6. Check that your door holes are the correct size. You must have the correct hole sizes on your door to continue. Refer to the sizes below. If your setup meets these requirements, tap Yes, Continue and skip to step 10. If not, tap No, Show Me How and continue to the next step.The latch hole diameter must be 1” (25 mm).The backset must be between 2-⅜” (60 mm) and 2-¾” (70 mm) wide.The cross bore diameter must be 2-⅛” (54 mm).
7. Verify you have the necessary tools to drill holes in the door. Tap Next.
8. Use the included drilling template to mark the center of the circle on the door face and the center of the door edge. Tap Next.
9. Use your marks as a guide to drill the holes. Tap Next.Drill a 2-⅛” (54 mm) hole through the door face for the lockset.Drill a 1” (25.4 mm) hole through the edge of the door face for the latch.
10. Measure and select the length of the backset. You may need to extend the latch based on the length of the backset.If the backset is 2-⅜” (60 mm), continue to step 11.If the backset is 2-¾” (70 mm), extend the latch by twisting it clockwise until it stops. Then twist it counterclockwise until it stops to return to the 2-⅜” (60 mm) backset. Tap Next.
11. Mount the strike plate and dust box to the door frame using the provided mounting screws. Tap Next.
12. Mount the deadbolt to the door and ensure the latch hub is centered on the door face hole. Tap Next.
13. Measure the diameter of the cross bore to determine if you’ll need the lock hole adapter for installation, then select the corresponding measurement.If the diameter is 1-½” (38 mm), install the exterior assembly by removing the protective cover, then install the exterior assembly to the door. Tap Next. If the diameter is 2-⅛” (54 mm), install the exterior assembly by removing the lock hole adapter and the protective cover, then install the exterior assembly to the door. Tap Next.
14. Pass the cable on the exterior assembly under the deadbolt and through the door. Then align the tailpiece with the center hole of the deadbolt and insert it. Make sure the tailpiece does not touch the sides of the hole. Tap Next.
15. Position the mounting plate. Separate the mounting plate from the interior assembly, then route the cable through the mounting plate. Then align the tailpiece with the center hole of the mounting plate and insert it. Make sure the tailpiece does not touch the sides of the hole and that the screws do not block the hole. Tap Next.
16. Install the mounting plate. Separate the mounting plate from the interior assembly, then route the cable through the mounting plate. Measure the door’s thickness to determine which screws to use. Tap Next. If the door thickness is between 1-¾” and 2-3/16” (45 and 55 mm), use the longer mounting screws.If the door thickness is between 1-⅜” and 1-15/16” (35 and 50 mm), use the shorter mounting screws.
17. Install the interior assembly by connecting the cable into the receiving port in the interior assembly. The red marks should line up. Tap Next.
18. Determine which direction the deadbolt is facing - the direction of your deadbolt will determine the position of your interior assembly.If the deadbolt is facing left, position the knob vertically and insert the tailpiece into the deadbolt center hole. Then route the cables to ensure they are fully tucked inside the device. Mount the interior assembly to the door. It should fit flat against the door, firmly inside the edges of the mounting plate. Tap Next. If the deadbolt is facing right, position the knob horizontally and insert the tailpiece into the deadbolt center hole. Then route the cables to ensure they are fully tucked inside the device. Mount the interior assembly to the door. It should fit flat against the door, firmly inside the edges of the mounting plate. Tap Next.
19. Open the door, then turn the thumb latch to lock and unlock it. Tap Next. The deadbolt should fully extend without jamming. If the deadbolt jams or does not fully extend, uninstall the interior assembly and check the mounting plate. The tailpiece should be in the middle of the door hole, and the screws should not block the hole.
20. Close the door, then turn the thumb latch to lock and unlock it. Tap Next. If the thumb latch jams or doesn’t fully extend, uninstall the metal strike plate on the doorframe, install the new dust box included in the packaging. If the dust box doesn’t fit in your doorframe, widen the mortise hole with a chisel.
21. Remove the battery cover and check the alignment. Then use the provided screws to install the interior assembly on to the mounting plate. Tap Next. Do not over-tighten the screws.
22. Insert the main battery and backup battery. Leave the battery cover off. Next, make sure that the interior and exterior assemblies are securely fastened. Tap Next.
23. Installation complete! Now let’s connect your lock to your Wi-Fi network. Tap Next to proceed with setup.

Do not install the battery cover until after you finish setup and pairing

To set up Wyze Palm Lock:

1. In the Wyze app, tap Home, then tap the plus sign + in the top right-hand corner.
2. On the Add screen, tap Device.
3. Tap Home > Wyze Palm Lock.
4. If the lock is not already installed, you can tap Next and follow the in-app installation instructions.If you’ve already installed your Wyze Palm Lock, tap Skip.
5. Now let’s connect your lock to your Wi-Fi network. Tap Next to proceed with setup.Do not install the battery cover until after you finish setup and pairing.
6. Press and hold the RESET button on the lock for 8 seconds.The status light will pulse red.
7. In the app, check the box next to I heard, “Ready to connect”, then tap Next.
8. If Bluetooth® hasn’t already been enabled, you’ll be prompted to allow Bluetooth® and location access. Tap Next.If Bluetooth® and location access have already been enabled, it will skip to the next step.
9. The app will automatically begin searching for and pairing to your Wyze Palm Lock.
10. Select your 2.4 GHz Wi-Fi network and enter your network password. Tap Next.Tap the icon in the password field to display the password to ensure it was entered correctly.
11. Your device will finish pairing. Then it is time to name your Wyze Palm Lock using the text field, or by choosing one of the preset suggestions, then tap Finish.
12. Setup complete! Now let’s customize and calibrate your Wyze Palm Lock. Tap Next.

Continue onwards to our Wyze Palm Lock Calibration Guide.

You've completed the Wyze Palm Lock Setup Guide. It's now time to calibrate your lock!

Before calibrating:

• Stand near the lock for the duration of the calibration.
• Skip to step 3 if you just completed the Wyze Palm Lock Setup Guide.

To calibrate your Wyze Palm Lock.

1. Open the Wyze app and tap on your Wyze Palm Lock.
2. Tap the Settings gear, then Calibration.Follow along in the Wyze app to calibrate your Wyze Palm Lock.
3. Close your door and manually lock the deadbolt.
   Check the box next to "I have turned the thumb latch. ✅The Wyze app will display "Calibrating your device..."
4. Manually unlock the deadbolt and wait for your Wyze Palm Lock to sound.
   It will say "Please open the door."
5. Open the door slightly.
6. Check the box next to "I heard 'Please open the door.'" Tap Next.
7. Now open the door at the the widest angle it can be opened. Tap Next.
   The Wyze app will display "Calibrating your device..."
8. Now close the door completely. Tap Next.The Wyze app will display "Calibrating your device..."
9. Done with calibration!

Next, you'll continue on to set up your access methods - Palm Vein Setup and Access Code Setup.

Additional Notes

• Calibrating your Wyze Palm Lock is a common troubleshooting step when other features like Auto-Lock and door ajar alarms aren't working properly.