Wyze Sense Hub

During an alarm, we will execute the list of actions you’ve selected in the Home Monitoring settings.

By default, the siren will go off, you will receive a Critical Alert (iOS only, push notification for Android users), and our system will let Noonlight know there is an alarm at your home.

You may cancel the alarm by entering your PIN on the physical Keypad or in the Wyze app. If you are contacted by Noonlight, tell the agent your Safe Word to cancel emergency dispatching.

Please note that if law enforcement has been dispatched, even if you cancel the alarm, it would be up to the officer’s discretion to decide whether to proceed with visiting your place or cancel the patrol.

Yes, you can definitely practice using the service. In fact, we strongly recommend it using our Home Monitoring system for 7 days.

Test Mode is a feature allowing you to practice using Wyze Home Monitoring Service (HMS) without worrying about alerting the monitoring center by accident.

This is especially helpful when you have just finished the setup process and want to test if the sensors and the system are working properly.

In Test Mode, all hardware and software components will work as designed except that we will disconnect your system from the monitoring center.

You can enter or exit Test Mode at any time.

Not while using a single Wyze account. We plan to support multiple Home Monitoring services under one Wyze account in the future.

No, HMS is not compatible with older sensors. For a more reliable experience, we are introducing a new line of hardware, including new Sense Entry Sensor v2, and new Sense Motion Sensor v2.

Yes, HMS works with Wyze Cam v2/v3, Wyze Cam Pan, and Wyze Cam Outdoor. Shortly after launch, it will work with Wyze Lock and Wyze Video Doorbell.

We are also introducing a new line of hardware that will provide the reliability needed for home security—Sense v2.

No, we do not support cellular backup.

A cellular backup feature would only be useful if your home has an internet outage during a home intrusion. As it is unlikely that both incidents would happen simultaneously, we felt it would not justify the increase in monthly cost.

Although we don’t support cellular backup, the Sense Hub has a battery backup in the case of a power outage. And if your internet connection drops, Wyze Home Monitoring Service will still work locally with its local siren.

Wyze Home Monitoring Service (HMS) is designed to cover an average single family home usage in the US.

Yes, you can switch from monthly to annual plan at anytime on my.wyze.com, for more details please visit: https://my.wyze.com.

For Wyze Home Monitoring Service (HMS) annual plan users: If you cancel your annual plan within 30 days after shipping, you must return your Core Starter Kit hardware to get a refund.

For HMS monthly plan users: If you cancel your monthly plan any time, you can still keep the Core Starter Kit hardware.

If you need to process a return, the policy is the same as our other Wyze products: customers can return them within 30 days after delivery, and they come with a 1-year warranty.

Learn more about it our return policy here: https://wyze.com/return-warranty-policy

Noonlight is a nationwide modern platform for professional security monitoring and law enforcement dispatching. The monitoring center they use is UL listed, TMA Five Diamond certified and bi-directionally redundant.

Wyze is collaborating with Noonlight to offer customers a modern home monitoring experience.

No, Noonlight will not have access to your videos on cloud or local storage (microSD card).

Wyze is serious about customer privacy.

Your private data, such as your name, phone number, home address, PIN, and Safe Word are encrypted.

We will send your name, phone number, home address and Safe Word to the monitoring center (Noonlight) for safety verification and dispatching purposes. Once the alarm is resolved, our collaborating monitoring center will remove your personal data.

Your PIN will never be seen by Wyze employees or third parties.

Videos and/or the live streams from your Security Cameras are not shared with any Wyze employees or third parties (including Noonlight and the monitoring center).

Not in most cities. Here is a detailed page about this from the city of Seattle: https://www.seattle.gov/business-regulations/alarm-system-monitoring.

Some cities may require a permit for a professional home security system. Please check with your local government for specific requirements and rules.