Wyze User Experience Improvement Program

Delivering products and services that exceed your expectations has always been the mission of Wyze Labs, Inc. and its affiliates (collectively, "Wyze", "we" or "us"). To help us better understand your needs while using Wyze products and services, and to continuously enhance our offerings, we invite you to participate in our User Experience Improvement Program (the “Program”).

Please carefully read the following statement before proceeding.

Information Collection

When you choose to participate in the Program, Wyze will collect the following information to enhance our products and services and improve your overall experience. Your participation in the Program is entirely voluntary. This data is transmitted securely to Wyze.

Device and Application Analytics

Mobile Application Information:

• Device information including device model, operating system version, screen resolution, language and region settings, and system configurations
• Application data including app version, feature usage patterns, and performance metrics
• Unique identifiers including device identifiers (such as advertising IDs or device-specific identifiers) used solely for analytics purposes
• Network information including IP address, connection type (Wi-Fi/cellular), network performance metrics, and connectivity quality
• Diagnostic data including crash reports, error logs, debugging information, and technical performance data to identify and resolve issues

IoT Device Information:

• Device specifications including device model, firmware version, AI model version, device serial numbers, MAC addresses, activation date and operational status
• Performance and diagnostic data including connection stability, video streaming quality, response times, error logs, crash reports, buffer duration, latency indicators, and frame processing metrics
• Usage patterns including AI detection events, motion alerts, smart light activations, feature utilization frequency, alarm events, and device configuration preferences
• Connectivity information including network connection status, connection quality metrics, recovery events, and general geographic coordinates

Information Usage

We aggregate all device information and log data collected from Program participants and use this aggregated information to help us provide more useful features to users and better understand which aspects of our Products and Services are most valuable. This usage may include analyzing trends, usage patterns, and activities to identify and address errors while optimizing performance for an enhanced user experience.

For more information about how we collect, use, share and otherwise process information, please see our Privacy Policy Statement.

Program Participation and Withdrawal

Users can opt in or out of the Wyze User Experience Improvement Program by going to Account > About > User Experience Improvement Program in the Wyze app.

Turn this feature on to opt in; turn it off to opt out.