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Supplemental Terms for Wyze Stories Features
Updated: August 19, 2026
The Wyze Stories feature (which includes the functionality previously known as Descriptive Alerts) ("Wyze Stories") is only available in conjunction with certain Cam Plus subscriptions (the "Cam Plus Service"). These Supplemental Terms for the Wyze Stories feature (the "Wyze Stories Terms") are in addition to, and not in lieu of, your rights and obligations under the Wyze Terms of Service (the "Standard Terms") and, if you are also using a Cam Plus Service, the Supplemental Terms for Cam Plus, Cam Unlimited and Cam Unlimited Pro Service ("Cam Plus, Cam Unlimited and Cam Unlimited Pro Terms").
Wyze may modify or amend these Wyze Stories Terms in its sole discretion without advance notice by posting the modified or amended Wyze Stories Terms on the Site or through the Wyze App (and/or by email notification if we so choose). Material changes to these Wyze Stories Terms will be posted in a prominent place or manner. Please check our site or the Wyze App to see any updates or changes made to these Wyze Stories Terms. All modified terms and conditions will be effective after they are posted, unless a longer notice period is required by applicable law or unless we indicate in our posting or email notifications to you (if applicable) a specified effective date. If any modified terms and conditions are not acceptable to you, your sole remedy is to cease using Wyze Stories, and, if applicable, cancel your Account. IF YOU DO NOT AGREE WITH ANY OF THE CHANGES TO ANY OF THESE WYZE STORIES TERMS, YOU SHOULD CEASE ACCESSING OR USING THE WYZE STORIES SERVICE. By continuing to access or use the Wyze Stories Services after Wyze posts any such revision to these Wyze Stories Terms, you agree to be bound by the updated or modified Wyze Stories Terms. These Wyze Stories Terms may not otherwise be modified or amended, except with the written agreement of both parties.
1. ELIGIBILITY
You must have a current qualifying Cam Plus Service in order to enable the Wyze Stories features.
2. PRIVACY; USE OF GENERATIVE AI
When you enable Wyze Stories, you understand and acknowledge that Wyze Stories uses generative artificial intelligence ("GenAI") to process and analyze the videos from your Wyze camera to create descriptions and/or groupings of the activity or actions in those videos (the "Descriptions"). In so doing, Wyze Stories may collect images of people in your videos and derive information and draw inferences from those images in order to describe the activity in your videos. Except to the extent set forth in Section 4 below, Wyze Stories does not use the images to identify or try to identify any particular person but will generate Descriptions to generically describe a person in the video (e.g. man, woman, child, delivery person, etc.). Please see our Privacy Policy for more information about our privacy practices.
3. DELETION AND RETENTION OF DESCRIPTIONS
We retain the Descriptions for fourteen (14) days after the original recording. You can access those Descriptions through your account or download them onto a device. After the initial fourteen (14) days, we automatically delete the Descriptions, unless we believe retention of those Descriptions for a longer period is required by applicable law or legal process. You can delete the Descriptions and videos from your account at any time. If you delete the video, the corresponding Descriptions will automatically be deleted within 14 days of the original video recording date. If you terminate Descriptive Alerts or the Cam Plus Service, we will delete the Descriptions within 14 days of termination.
4. FOR FRIENDLY FACES SUBSCRIBERS
If you are a Friendly Faces subscriber who has that feature enabled on the camera with Wyze Stories, you understand and agree that Wyze Stories may use the identified name of the person from the Friendly Faces feature to generate Descriptions of the activity in your video. The Supplemental Terms for Friendly Faces govern your use of the Friendly Faces feature.
5. PROHIBITED USES; CONSENT
You may only use Wyze Stories for personal or household purposes. You may not use Wyze Stories in any commercial, work, or public settings or in any manner that might be deemed threatening, harassing, inappropriate, illegal, or in violation of a reasonable expectation of privacy. You should not enable Wyze Stories with a camera that may collect images that are private or sensitive (e.g. bathroom). You consent to Wyze Stories generating Descriptions from your Wyze camera relating to anyone in your household or anyone who is an invitee on your property for use in accordance with these Wyze Stories Terms or as separately agreed to or consented by you.
6. WYZE DISCLAIMER; NO WARRANTY OF ACCURACY
The Descriptions can be inaccurate and contain errors. Wyze Stories relies on GenAI, which is an evolving technology that is limited by, among other things, the data used to train it. Neither Descriptive Alerts nor Wyze Stories always makes correct inferences and may sometimes guess at Descriptions if it cannot otherwise determine how to describe the activity or grouping of activities. You will use Descriptive Alerts and Wyze Stories for your convenience only and should not rely on them for accuracy or as a substitute for your own human review. Wyze makes no representations or warranties regarding the accuracy or reliability of Descriptive Alerts, Wyze Stories or the Descriptions. You may delete inaccurate Descriptions through your account and may report inaccuracies with Descriptions by submitting it as Feedback as described in our Standard Terms.
7. TERMINATION
You may terminate Wyze Stories at any time by turning off this feature in your Wyze account. To do so, you will need to navigate to the "Account" setting in the Wyze App, select "Wyze Intelligence," and then toggle off "Wyze Stories."
8. CONTACT US
If you have any questions or concerns about Wyze Stories, or want to request deletion of your Descriptions, contact us at:
Wyze Labs, Inc.
8815 122nd Avenue NE, Suite 201
Kirkland, WA 98033